Archive for the ‘Telstra’ Category

Telstra offers more than you bargain for…

April 19, 2007

…but I don’t think I like it.

SO yesterday I answered a “No Caller ID” call on my mobile phone and was greeted by a salesman for Telstra. This is not unusual, various phone companies are always calling trying to entice me to upgrade my phone, choose a better plan or change service providers. I don’t usually mind these calls because, let’s face it, I want to get the cheapest phone deal I can. So, as Mr Telstra Representative talked me through the deals I listened, compared plans and bargained.

The first offer I received was to swap service providers, commit to a $49.00/ month plan and receive unlimited calls to any number between 8pm and 7am daily as well as obtaining a pink phone – why doesn’t anyone tell those mobile phone dealers that pink phones are not necessarily a draw card! Just cause I’m a girl and speak sweetly does not mean I want a pink phone! Ever! No matter how good a deal you offer! Needless to say, more negotiating was required.

After 11 minutes I had negotiated a new phone, two months free service, unlimited 15c sms’, 50x 20c-for-the-first-10-minutes calls to any number/month, all on a $49.00 plan with a two year contract. Now, I thought this not a particularly good deal since the call rate and flagfall was still more than that which I am currently paying and the phone was inferior to that which I already had. So then this lovely sales rep offered me 6 months free service as well as what we had already negotiated so that I could keep my phone or put that money towards purchasing a new phone as my current one would not work on their network.

He sounded a little desperate to make a sale, reminded me of the 10 day cooling off period and said perhaps he should just send a phone out. Anyway, I still wasn’t convinced that Telstra could actually better the deal I already had and was about to wind up the conversation when Telstra rep guy changes tack and says:

“How old are you?”

[silence] Then I think, Oh, he probably just has to ask for legal reasons so that he can sell me a phone.

“You are over 18 aren’t you?”

“Yes, I’m over 18”

“Are you 21?”

“I’m older than 21”

“No! Really, you sound so young!”

Now I’m used to the buttering up factor that is sometimes encountered when people are trying to sell me things so I let it slide.

“Well, I am older than 21.”

“You must be 25…?”

Okay, think I, this is so going beyond buttery…”No.”

“So, where do you live?”

[uncomfortable silence]

“I mean, so we can post this phone out to you. Are you in Sydney?”

Somehow I still think he’s trying to sell me a phone and stupid, stupidly answer,”Oh, yes, [I state the suburb]”

“Oh wow! I live right near you. I live in [states neighbouring suburb]. I probably know you! What’s your name?”

At this point I’m wary but still thinking this could be a new sales tactic and am wondering how this is going to convince me to buy a phone because I am sure that I don’t know this guy but Mr Telstra Man is becoming creepy and I’m thinking I need to get out of this conversation quickly…

“[states name – stupidly! and says] I’m sure you don’t know me and I really have to go. Sorry, I don’t think you can offer me a better deal than what I already have.”

“Okay then. Well, ah…I might just keep your number anyway and ah…”

Might just… no way! When did this become part of the deal? The pink phone was a way better offer! I mutter something about being uninterested until Telstra reduce their call costs and hang up.

Who does that? Apparently Mr Telstra does.

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